Why A Call Answering Service Can Help Your Business 2021

By KatieMarch 12, 2021

 

Getting your calls answered by a knowledgeable professional is the key to providing seamless customer service, and it can give you a competitive edge over competitors. Your business is only as good as the service you provide. If your customers can’t get in touch with you, if they are put on hold for too long or have to wait a day for a callback, then it doesn’t matter how great your product or service is. Chances are someone else will be able to offer better customer service. Call answering services like Brightside Answering Service can help protect this aspect of your business by providing professional and efficient customer care 24/7 via telephone, internet and email.

 

Call answering service

Answer your calls appropriately and professionally

When a customer calls you on the phone, your tone and how you answer their questions can have an effect on whether they will buy from you or not. A common mistake that many business owners make is to be dismissive of callers or treat them differently based on who they are. This is often because of preconceived notions about characteristics (such as age) that may not actually exist in reality. Business owners are always trying to appeal to a customer base that is diverse. However, it’s important not to treat people differently based on their age or gender. Businesses should do away with the notion of one size fits all and instead focus on tailoring each interaction for each person individually.

 

Call answering service

Make customers feel like they're being taken care of

How would you like to increase your revenue and decrease customer complaints? Well, who wouldn't want that? It's super simple. Take care of your customers; listen to what they say about how you can improve the business relationship further. It doesn’t matter if you are a small startup or a large company - take care of them! Virtual assistants and remote receptionists are often very experienced in getting feedback from your customers during a call. Having time on a call to provide your business with valuable data to increase revenue and minimise customer complaints should be an essential part of your customer service strategy. We have all worked with people in the past who make you feel like they aren’t listening. They are very hard to read and follow up on requests when needed. This is where customer service comes into play, but it also has to be done correctly.

Call answering service

Improve customer service

One of the most important parts of running a successful business is creating loyal customers. Let's face it, if you don't make a good first impression, often over the phone, then it is likely they won't be a customer for long. This means that no matter how nice or well equipped your office may be in having all the newest and latest technology to help increase sales and revenue, without really good customer service, then none of these things will matter because, at the end of the day, it’s about providing excellent service to your customers every single time they come in contact with you whether they are buying one product from you or hundreds. Make sure that when they hang up the phone, their experience was nothing short of awesome!

 

Call Answering

Have a personal receptionist

Nowadays, many business owners want to have a personal receptionist but don’t know how to find one. This is the perfect solution for busy people and entrepreneurs who need a helping hand with scheduling appointments, taking messages and filtering through calls, all so that you can get more work done! I am sure you're busy with back-to-back meetings. Thankfully, Brightside Virtual's team of remote receptionist can take messages and filter your calls while you work on other tasks so that you get more done in the day. The demand for remote receptionist has increased over the years. However, many companies do not know how to find a reliable one. Your business could use this service, but you may have reservations about whether or not it will be beneficial since there are no physical receptionists at your company’s headquarters. You must understand that an online answering service can provide better care and support than a traditional satellite phone service provider.

 

Call Answering

Save money by hiring an affordable virtual receptionist

Everyone knows that the front desk is one of the most important parts of a business. It's where your clients and guests experience everything about you, from how easy it is to make an appointment to whether or not they're going to be able to get help with whatever issue they're bringing up. That's why I'm so excited today to tell you all about Brightside Virtual Assistant Services - a company that can help you have a professional front desk without breaking the bank. If you’re a small business owner, then you know how expensive it can be to hire an in-house receptionist. You’ve probably considered hiring one, but the cost has likely kept you from doing so. Fortunately, we have an affordable solution available that allows your business to have a professional front desk without breaking the bank.

 

Call Answering Service

A professional voice answers your calls during business hours

With our remote receptionist service, your phone calls will always be answered during business hours. When calls are being answered quickly and professionally, customers instantly get a great impression. Your remote receptionist will answer calls in your company's name and will either take a message or relay the call to the right person within your business as if they were a permanent member of your team. Having your business calls answered by a knowledgeable professional provides a seamless customer service experience that can give you a competitive edge over competitors.

 

Call Answering Service

Reduces the number of callers that hang up before being helped

Despite the best efforts business owners make, many calls are still dropped or disconnected before anyone can answer. Callers that hang up without being helped will not likely make a second attempt to reach your business again. This is not something you can control, so it makes sense that you should look for a solution to this problem. Hire a Brightside Virtual and one of our remote receptionist, and you'll have someone who can answer your calls.

 

Call Answering Service

Increase customer satisfaction by providing a great first impression

The first impression a customer gets from your company is crucial. This is often the difference between acquiring new customers or not. It’s important to get everything right – from the way you speak to the look of your website and even how fast it loads. With so many elements at play, it can be hard knowing where to start. If a phone call is someone’s first impression of your business, make sure it’s a great one! Smile: It sounds silly because the person on the phone can't see you smiling, but Smiles over the phone might be unseen, but they are most definitely heard.

 

Call Answering Service

Take care of those pesky sales phone calls, so you don’t have to worry about them anymore

There's nothing worse than getting a call from someone you don't know about some product or service that they think is the best thing ever. If you're tired of the constant calls from telemarketers, give us a ring! We can help you with our remote reception service. We can put a stop to those pesky sales phone calls before they have a chance to disturb you.

 

Call Answering Service

Get back to running your business

The Brightside service is not just a receptionist; it’s an emotional connection. It goes deeper than just answering the phone and scheduling appointments. We help you to establish genuine relationships with your customers in order for them to feel comfortable enough to refer their friends and family members too! This means that you can get back to running your business and leave the call handling to us!

Conclusion

Answer your calls appropriately and professionally. Your voice is the first impression you make on a client, so it's important to be professional. One way to make customers feel cared for is by making sure they're taken care of. You should always be friendly and kind to your customers when you're providing customer service. That way, they'll feel like they're being heard and will be more likely to come back next time. Hiring a virtual assistant can save you time in the long run because they will handle your business tasks allowing you to focus on building your business. Save money by hiring an affordable virtual receptionist. A virtual receptionist can free up your time so you can focus on what matters most to you, whether it's more quality time with your family or growing your business. We’re here to help you grow your business and take care of your customer. Our team are ready to answer any questions or concerns that come up for your customers. We can take orders, schedule appointments, gain customers feedback, screen out pesky sales calls and more! You don’t have to worry about hiring a full-time receptionist or managing the cost of an answering service anymore. Brightside is affordable, easy to use, and scalable as you need it! Call us today at 01423 642811 for a free consultation on how we can make your business run smoother than ever before.

Have you used a remote reception service before? Share your experiences in the comments below. 
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