Client Terms & Conditions

Confidentiality & Rights 

  1. Brightside Virtual shall keep any work undertaken confidential and not use it for personal gain or promotion without written consent from the client.
  2. The business affairs of the client shall not be discussed or disclosed to any third parties.
  3. The client will be the legal owner and hold intellectual copyright of all work undertaken by Brightside Virtual.
  4. Any images and content provided by the client will remain their responsibility with regards to obtaining any rights of use.

Payments & Billing

  1. Initial discovery call by Brightside Virtual is complimentary.
  2. Final proofreading and checking of all work supplied is the responsibility of the client.
  3. The client understands Brightside Virtual estimated time cost for completing the work is an informal calculation and that any adjustments to the amount of work, schedule and/or the number of hours and fees is subject to review and recognition with the client when necessary.
  4. Any errors must be reported within two (2) days of receipt of completed work. Errors generated by Brightside Virtual will be rectified free of charge, but amendments or alterations requested by the client thereafter will be charged at the standard hourly rate.
  5. If, however, on receipt of the item to be worked on during the early stages, it becomes apparent that significantly more work is required than had been anticipated in the preliminary consultation, Brightside Virtual may renegotiate the fee and/ or deadline.
  6. Similarly, if during the term of work, additional tasks are requested by the client Brightside Virtual may renegotiate the fee and/ or deadline.
  7. Should ongoing project work be suspended due or delayed through any fault of the client, Brightside Virtual shall be entitled to full payment of the work already carried out and any expenses incurred.
  8. An agreement, in writing or by email, of a set number of hours per week or month, may not be carried over to subsequent periods by the client, without prior written agreement from both parties.
  9. If the project is based on an hourly rate, then a minimum invoice amount is for one hour and thereafter the hourly rate is billed in increments of 30 minutes, with the time rounded up to the nearest half an hour.
  10. Clients will be invoiced on completion of individual assignments or on a monthly basis for larger assignments.
  11. New clients will be invoiced in advance of the commencement of any work undertaken, subsequent work will be invoiced at the end of each calendar month in advance.
  12. Payment is to be made within seven (7) days of the assignment completion date unless otherwise agreed by both parties in writing. Billable time ( which includes meetings, calls outside of contracted hours, the writing and /or reading of correspondence via email or mail, internet research), reimbursable expenses and other fees relating to the work will be added to the final invoice.
  13. All postage, printing and other stationery expenses bought on behalf of the client’s business will be added to the invoice for reimbursement.
  14. A time report will be provided with the invoice unless the client requests otherwise.
  15. Payment is to be made by bank transfer; payment details will be detailed on the invoice.
  16. Once an invoice becomes overdue no further work will be undertaken.
  17. Unpaid invoices will incur interest, as per government guidelines.
  18. Under the terms of the DataProtection Act 1998 / GDPR, the client and Brightside Virtual may keep on record such information ( e.g. contact details) as is necessary. Either parties may view the others records to ensure that they are relevant and correct and up to date.
  19. The client or Brightside Virtual has the right to terminate the contract if they feel there has been a serious breach of the terms and conditions.

I Promise 

1 To conduct your business affairs in a professional manner and avoid behaviour that could bring your business and reputation into disrepute.

  1. To conduct my business affairs based on sound, ethical principles and will communicate fairly and honestly with your clients, associates, employees and suppliers.

3.To make an honest representation of my skills, experience and qualifications at all times.

  1. To respect the confidentiality of your personal and business practice and recognise your ownership of intellectual copyright pertaining to your business activities.

4.To keep all acquired personal data safe and secure and ensure it is only used for its intended purpose, in accordance with GDPR.

My terms and conditions may be updated at any time to suit the demands of the business.

Let’s work together

We’d love to hear from you! Send us a message using the form below to email us. Alternativly give us a call on +44 01423 642811

© 2021 Brightside Virtual is a trading name of Digibound Ltd. All Rights Reserved | Digibound Ltd is registered in England with Company Number 07865806 | Website Design by Digibound